Privacy Policy
Cookies and Privacy Information
This privacy policy explains how we process your personal data when you use our websites, www.supermassivegames.com and www.thedarkpictures.com (together, Website). If you have any questions or comments about this privacy policy, please let us know by email to contact@supermassivegames.com
If you are applying for a job with us, you can view our job applicant privacy notice here.
The Website is operated by Supermassive Games Limited (we, us, our) a company incorporated in England & Wales. Where we decide the purpose or means for the processing of the personal data that you provide when using our Website, we are the “data controller” for the purposes of the General Data Protection Regulation (GDPR).
Our Website may contain hyperlinks to third party websites. These websites operate fully independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our Website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would recommend that you review their respective privacy policies.
1. How we use your personal data
Your Enquiries
If you contact us about our services, the forms you complete or the emails you send may include information about you, such as your name as the contact point for an organisation, your email address, the organisation's address and your enquiry.
In line with the legitimate interest we have in promoting and operating our business, we will process your enquiries to reply and provide you with information about the services we offer.
We may also process enquiries to take steps you ask of us with a view to entering into an agreement to provide our services.
You are under no obligation to provide us with any details, but if you don’t provide all relevant information, we may not be able to help.
How you use our Website (Analytics)
On our Website, we use the Google Analytics Cookie to measure statistics on how the Website is performing. Essentially, this gives us information about what things are popular, how people move through the Website, how long they spend on the Website and which pages they visit while they’re here. This information is not used by us to develop a personal profile of you. This processing is necessary for us to pursue our legitimate interests in improving our Website, and providing a better service and source of information to visitors.
If you would like to opt-out of Google Analytics monitoring your behaviour on our Website please use this link (https://tools.google.com/dlpage/gaoptout/).
We only use one other Cookie, and that stores a unique number that is created each time you navigate to our Website, and then destroyed when you leave. This is an essential cookie that is used by the Website systems to make sure that only a single copy of the Website is running at any one time, no matter how many windows or tabs you may have open.
We will not associate any automatically collected data gathered from this Website with any personally identifying information from any source. If we do ever want to collect personally identifiable information through our website, we will be up front about this. In this case, we will make it clear when we collect personal information and will explain what we intend to do with it.
You can always choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser. For further information about cookies, please see: www.allaboutcookies.org, and how to adjust your browser settings here: www.allaboutcookies.org/manage-cookies.
Press List
If you get in touch with us about press related matters, we will hold your details on our press list. In line with the legitimate interest we have in promoting our business, we will use the email address you gave us for the purpose of sending you occasional updates on our games and studio. If at any time you would like to be removed from this list please let us know by email to press@supermassivegames.com.
All content you submit to us
If you send us objectionable content or otherwise behave in a disruptive manner when using our Website, we may process personal data included in your messages to respond to and stop such behaviour.
We only process personal data in this way for the legitimate interests of ensuring that use of our Website is lawful, does not disrupt our systems, does not harass our staff or other individuals, and to enforce our legal rights and to comply with our legal obligations.
Where we reasonably believe you are or may be in breach of the law (for instance, because content you send amounts to harassment or is defamatory), we may use your personal information to inform relevant third parties such as your email/internet provider or law enforcement agencies about the content.
2. Do we share your personal information with anyone else?
We keep your information confidential, but may disclose it to our personnel, suppliers or subcontractors insofar as it is reasonably necessary for the purposes set out in this privacy policy, provided that they do not make independent use of the information.
We only permit them to process your personal data for specified purposes and in accordance with our instructions. All our third party service providers are required to take appropriate security measures to protect your personal information in line with our policies. Activities which are carried out by third party service providers include: CRM management software, website hosting, and IT support.
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, as well as any choices you may have regarding that information.
Except as provided above, we will not provide your information to third parties.
3. Your rights in relation to personal data which we process relating to you
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay in response to any requests by you:
- to restrict, stop processing, or to delete your personal data;
- for a copy of data we are processing about you and have inaccuracies corrected;
- for the transfer of your personal information to another party; and
- to make a complaint to a data protection regulator.
Please send your requests to contact@supermassivegames.com or by writing to:
65 Woodbridge Road,
Guildford
GU1 4RD
United Kingdom
4. Children
We do not use the Website to knowingly solicit data from or market to children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information within a reasonable time.
5. Security
We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information.
6. Changes
This policy may be updated from time to time. We will notify you of any changes by posting the new policy here and, where feasible, by letting you know by email.
7. International Data Transfers
Some information we hold may be stored on servers that may be located outside of the European Union. With certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.
Where we use providers based in the US, we may transfer data to them if they are Privacy Shield certified, which requires them to provide similar protection to personal data shared between Europe and the US.
If you would like to find out more about these safeguards, please let us know by writing to contact@supermassivegames.com
8. Retention Periods
We will hold your personal information on our systems for as long as is necessary for the relevant purpose, or as otherwise described in this privacy policy.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.