Jira Support Technician

Guildford, UK

Ref: OP2209002

With a passion to deliver high-end cinematic games, Supermassive Games is carving a unique and exciting path in the games industry. Want to join us on the journey?

Supermassive Games are seeking a Jira Support Technician to work on our exciting projects!  

The Role:

Reporting to the Production Systems Manager in the Management Information Systems (MIS) department, this role will provide broad support for Jira primarily, but also other production management and related systems where applicable. 

You will create, manage, and support multiple game-development projects and QA databases used by hundreds of users internally and externally. 

You’ll need to be highly responsive in meeting the daily needs of our Jira users throughout the studio, as well as helping with a wide range of administrative activities, including gathering business requests for more advanced requirements and ideas. 

You will be a key part of ensuring that Supermassive Games get the best from Jira and related production tools to help them create world-class games.

Role responsibilities:

  • Monitoring and maintenance of the functionality, data integrity and security of the company Jira instance
  • Providing support to users with resolving Jira problems and requests
  • Assisting the Production Systems Mgr. with administration tasks for Jira and linked systems
  • Raising alerts regarding potential problems with functionality or performance of the system
  • Build strong relationships with our user base, management & IT to provide the best support to meet their requirements
  • Build a strong understanding of how Jira is used within the Supermassive development process
  • Assist with other data-related tasks within the MIS team as required

Activities:

  • User management – Adding new users, modifying existing user permissions, adding project roles, removal of expired users, maintaining licence count etc.
  • Project creation/maintenance – Based upon specifications from production teams, projects will require custom workflows, security schemes, screen schemes, permission schemes, scripted fields, field configurations, etc.
  • QA database creation/maintenance – Consulting with internal and external QA teams to prepare projects to specification and follow best practices.
  • Custom field management – Create new custom fields as requested from production or QA department and maintain existing fields. Knowledge of JMCF or scripted fields a bonus.
  • Workflow modifications – Alteration and upkeep of workflows to support production and QA processes, to provide custom functionality whilst maintaining reporting data integrity.
  • Groups & Roles – Create new roles and groups based upon team structures and maintain existing user group membership and role attributes.
  • Dashboards and Reporting – Prepare dashboard reports using useful, appropriate widgets, as well as add-ons such as Multiple Filters, Timesheets and Dynamic Dashboards.
  • Filters – Support users in creation and maintenance of JQL filters, which in some cases may require knowledge of tools such as ScriptRunner.
  • Automations - Where required create and maintain Jira automations to provide extended functionality for our internal custom behaviours and flows.
  • Upgrades – Work alongside Production Systems Manager and our external providers in scheduling system updates and monitoring currently used add-ons for updates.

Skills and Experience:

  • 1-2 years’ experience of Jira administration at mid to advanced level.
  • A helpful, approachable manner, putting our users first to resolve any issues that may arise.
  • A process-oriented mindset and responsive attitude to emergent issues.
  • Knowledge and confidence of building a Jira project from scratch, as well as maintaining existing projects.
  • Strong JQL skills, knowledge of other scripting languages is highly desirable for example, Java, JavaScript or Groovy.
  • Some knowledge of add-ons such as ScriptRunner, Roadmap, BigPicture, JMCF, JSU etc.
  • An analytical mindset for data management and reporting, as well as practical presentation of data in easily understandable formats.
  • Interest and willingness to learn new tools and approaches for using Jira and its information
  • Desirable: use of REST API, external reporting tools, good Excel skills

Why join us:

  • We make big games with small teams - you will play a full and active role
  • 25 days annual leave
  • Private health insurance
  • Pension and life assurance x6 time annual salary
  • Quarterly profit related bonus scheme
  • Social events - including large summer party
  • Constantly improving tools and workflow so you can focus on creativity
  • Fast decision-making allows good ideas to flourish
  • We celebrate and nurture talent
  • Our supportive, inclusive and friendly team culture is something we are proud of
  • Work-life balance is something we respect and protect
  • Ultimately, you’ll work on the cutting edge - making innovative and immersive games 


Apply now

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