IT Infrastructure Engineer

Guildford, UK, Permanent

Ref: IT2211001

With a passion to deliver high-end cinematic games, Supermassive Games is carving a unique and exciting path in the games industry. Want to join us on the journey?

Supermassive Games are seeking a IT Infrastructure Engineer to join our team.

You should have experience in a similar role that required you to be highly organized, efficient and a fast learner. We are a friendly and welcoming team who are looking for the right person to join us in this key role for the studio.

Role Responsibilities:

We are looking for an experienced Infrastructure Engineer to help build, maintain, and troubleshoot our rapidly expanding infrastructure who is able to quickly make a good contribution to the studio. They should have:

  • Proactively ensuring the highest levels of systems and infrastructure availability
  • Managing assigned projects to deliver services in accordance with established objectives
  • Coordinating and/or performing additions and changes to network hardware and operating systems and attached devices; includes investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software
  • Supporting our bespoke software applications including regular maintenance
  • Proactive technical support of helpdesk enquiries from internal and external customers
  • Ensure backups are ran successfully and kept up to date
  • Exceptional monitoring skills
  • Server room management and maintenance 

Skills and Experience Required:

The role reports to the studio’s Director of IT and Facilities.

  • A minimum of three years infrastructure support
  • A highly organised, thorough, and diligent work-ethic with acute attention to detail.
  • Excellent verbal and written communications skills with the IT Team as well as internal and external customers.
  • The ability to work unsupervised, work to deadlines and have a flexible attitude
  • Working with AWS and its best practices (EC2/S3/IAM/etc)
  • Office365 Administration
  • Good IT Security Awareness
  • Networking: Small-Medium Network design/support, Layer 2/3, etc.
  • Linux (RedHat) Monitoring and Performance Tuning
  • VMware
  • Microsoft Windows Server (Active Directory, Group Policy, DHCP, DNS)
  • Excellent technical documentation skills
  • Technical troubleshooting of networks and servers
  • High Level of written and spoken English

Desirable skills:

  • A minimum of three years desktop support experience.
  • Exposure to Azure AD, SAML, SSO
  • Office365 Monitoring and Troubleshooting
  • Perforce
  • SolarWinds and Grafana monitoring
  • Sophos Central
  • Commvault
  • Supporting Dev Ops/CI Environment/Software Developers

Why join us?

  • We make big games with small teams - you will play a full and active role
  • Challenging and rewarding projects as standard
  • 25 days annual leave
  • Private health insurance
  • Pension
  • Life Assurance (x6 time annual salary)
  • Quarterly profit related bonus scheme
  • Social events - including large summer party
  • Constantly improving tools and workflow so you can focus on creativity
  • Fast decision-making allows good ideas to flourish
  • We celebrate and nurture talent
  • Our supportive, inclusive and friendly team culture is something we are proud of
  • Work-life balance is something we respect and protect
  • Ultimately, you’ll work on the cutting edge - making innovative and immersive games
  • Apply now

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