Until Dawn FAQ

All you need to know

I’m having problems with Twitch.

This is addressed in Update 1.0.1

 

I held the controller still, but the game thought I moved it.

This is addressed in Update 1.0.2

 

I’ve become stuck controlling Ashley in the tunnel, and I’m unable to progress.

This is addressed in Update 1.0.2

 

I’ve noticed that there is no credit for [X person].

This is addressed in Update 1.0.2

 

I’ve become stuck where Mike pushes the barrel to get up onto a ledge in the sanatorium, and I’m unable to progress.

This is addressed in Update 1.0.2

 

I did not receive the Ashley Snaps trophy.

This is addressed in Update 1.0.3

 

I did not receive The Exorcism Of Emily trophy.

This is addressed in Update 1.0.3

 

I cannot invert the Y-axis controls for the right stick.

This is addressed in Update 1.0.3

 

The game crashes when using the Episode Select menu.

This is addressed in Update 1.0.3

 

The final Bonus Content movie at the end of the game didn’t unlock.

This is addressed in Update 1.0.3

 

I’ve become stuck when Chris is in the Hanging Shed.

 This is addressed in Update 1.0.3. Quit the game and then select Continue to carry on from a safe position.

 

I’ve become stuck when Ashley is in the tunnels to the Sanatorium.

This is addressed in Update 1.0.3. If your current save game is affected by this issue, it will be fixed after you reload the save game.

 

The sound has become slowed down and distorted in Episode 9.

This is addressed in Update 1.0.3

 

The speech in the game is very muffled through my TV or headphones.

Channel configuration is generally automatic for HDMI, but is always manual for optical output. Unfortunately, some HDMI equipment deliberately misrepresents its native channel configuration, and then intentionally downmixes or discards the extra channels.

Please see this guide for information on how to fix this issue.

I cannot find the bonus content that my pre-order promised.

To access the bonus materials, you should redeem the code found inside physical copies in the PlayStation Store before starting a New Story.

If you downloaded the title from the store, it is automatically added to the game.

 

I didn't pre-order the game, is there any way for me to access the bonus content?

Unfortunately the bonus chapter was a pre-order exclusive. There are currently no plans to make it available as DLC.

 

On the box it says I can use a PlayStation Move controller to play the game, but I cannot get it to work.

This is a misprint in a small run of packaging in Europe. Until Dawn does not support PlayStation Move.

 

Why doesn’t Until Dawn have [X Feature]?

We have received a number of requests for changes or features for Until Dawn.

We appreciate all of your feedback and will continue to review these requests.

 

I’m in Canada and I cannot get the game to display in French.

At the moment we have this workaround. On a retail disc when the system language is set to French (Canada), the game only boots in English.

To access the French language, switch the system language to French (France).

 

The game has paused on a black screen with a message saying that it is reinstalling data.

This can happen if you quit out of the game a short time after starting to play it for the first time.

This is normal behavior and the game will resume once the data has been reinstalled.

 

I have a problem that is not covered here.

Sony handles all customer support for Until Dawn and they can be contacted online at:

European Customer Support

UK Support Forum

US Customer Support

US Support Forum

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